Success Stories

Overview: SpiceJet, one of India’s most innovative air carriers, became the first commercial airline in the Indian market to launch Door-to-Door (D2D) service for its Business-to-Business (B2B) customer segment. SmartKargo had originally implemented an end-to-end Cargo ERP solution for its Airport-to Airport business in August 2015. Understanding that the technology capability to support an expanded business model was available to them in the SmartKargo solution—the SpiceJet team began planning to implement and launch the D2D concept to take advantage of the revenue growth opportunity that the new model could enable via the advanced shipper-to-recipient technology.

Overview: Cebu Pacific Airlines serves 26 international destinations and 37 domestic destinations across the Philippines with one of the most modern fleets in the world. Operating from six strategically placed hubs in Manila, Cebu, Clark, Kalibo, iLoilo and Davao Philippines, Cebu is also the preferred air cargo carrier in the Philippines; linking islands together through exchange of goods. It provides competitive, fast, flexible and straightforward air cargo service to an extensive network including individual shippers and cargo agents within the country and overseas—who operate within the complex supply chain environment. In Air Cargo, where increased time sensitivity of the products to be shipped is a driving factor, timely access to shipment information is a critical element of customer service. Shipment visibility depends on technology-enabled access to real-time information. Shipment data in real-time means information is immediately actionable—important for both Cebu Pacific and its customers.

Overview: Hawaiian Airlines was the first U.S. airline certified to ship cargo in 1942, and today remains a flagship carrier of the Pacific. For more than 70 years, the airline has provided high quality shipping and outstanding customer service—within the Hawaiian Islands, to the U.S. Mainland or Japan and the Asia Pacific. The Hawaiian Air Cargo business is focused on building outstanding relationships with local and international customers, freight forwarders, carriers and many others in the industry.

Overview: Azul Airlines implemented a state-of-the-art EDI-enabled e-Commerce solution that dramatically increases freight volumes and yields by facilitating e-Commerce from the shopping cart to the doorstep. The new system was launched across Azul’s large domestic Brazil and international cargo operations. Azul operates a fleet of 142 aircrafts including brand new A320 Neos, Embraer 195s-190s, ATR 72s, and 10 wide-body A330s. With 905 daily flights to more than 107 destinations in Brazil, South & Central America and the USA. Azul’s ever-expanding Network also reaches some European destinations through Interline agreements with other Airline partners. Azul has changed the game by introducing an e-Commerce solution that has achieved faster growth and optimized utilization of available Cargo capacity and an amazing acceleration to become the dominant market leader in the Brazilian domestic market